Our aim is to provide you with the best possible service at all times. If at any time you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance we suggest that you discuss your concerns with the partner who is responsible for your matter. If the supervising partner is unable to resolve the issue to your satisfaction, or you wish to make a complaint, please contact us for details of our formal complaints procedure.
We would also like to hear from you on the things we do well, so we can continue to service you in the way best suited to your particular circumstances.